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Neighborhood Wallhaven

Marco's Pizza - Hawkins

9 N. Hawkins Ave., Akron, OH, 44313
(330) 864-5500

Created by dplynch

Restaurant Details
$ ($0 - $14)
Not Required
Mon. - Thurs.
11am - 11:30pm
Fri. & Sat.
11am - 12:30am
11am - 11pm.
Location & Nearby Info
Marco's Pizza - Hawkins
9 N. Hawkins Ave.
Akron, OH 44313
(330) 864-5500
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Reviews & Comments
Sep 20, 2010 - kasme
worst customer service EVER!!!

I like marcos. I was happy to hear there would finally be one nearby. So tonight, I got online and ordered for delivery.
Big mistake.
My order was submitted at 730. My delivery time was scheduled for 8. At 745 someone called to confirm my address. After saying he didn't know where it was (I live on a major street) I gave him exact directions, and waited.
And waited.
And waited.
At 830 I called to ask where my order was. I was told it was on the road, and that it should have arrived. After assuring him it had not, he said he'd try to find out where it was, and I agreed to wait.
More waiting.
More waiting.
At 9 I called again. The same person answered the phone and suddenly couldn't remember my address. He asked me about an address so far on the other side of town, I'm fairly sure they don't even deliver there. I reminded him of my actual address, and he said the pizza would arrive shortly. Deciding it wasn't his fault, I waited.
And again.
At 930 I called again. The same person answered the phone. This time he had no recollection of me even placing an order. After I snapped off the online confirmation number to him, he said "oh! Yeah, uh, I don't see your order. I'll find out where it is and then call you back, ok?"
So I waited.
And waited.
And yep, more waiting.
By 10 I was absolutely furious and utterly disgusted. I called back and told the guy to cancel my order. "I don't want the pizza anymore, so if you could just canc-"
That's as far as I got. Because the employee SLAMMED THE PHONE DOWN IN MY EAR. I don't mean just hung up with a click. I mean hung up so hard that it double clicked after I heard the plastic receiver clang against the plastic base.
I could have been really rude and nasty about my order. I could have ranted and yelled. I could have gone to the store and done it there. But I didn't. For the entire 2 HOURS that I waited, I was calm, polite, and even-tempered. For them to respond by slamming a phone in my ear? Please. I live in a building with a hundred tennants. I work in all 3 of the schools around this location. I will make sure that not one of these places patronizes marcos. These people are pathetic, unprofessional, and unbelievably ignorant and rude.
No pizza is worth dealing with these people.
Never again. Id rather eat disgusting pizza hut. The pizza may be pathetic, but at least it actually arrives.

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